![]() Before completely wiping iPhone data and starting from scratch, you can go through the tricks above and fix the issue. Users can’t enjoy other functions either. When an iPhone screen goes black during a call, you won’t even be able to end the call until the other person disconnects it. Book an appointment at the nearest Apple service center, explain the problem, and they should be able to diagnose and fix the problem. Head to iPhone Settings and open the General menu to install the newest iOS build.ĭid you apply all the tricks above and still face the iPhone screen going black during the call? Though unlikely, still the chances are that your iPhone’s proximity sensor needs a replacement. A recent bug introduced in the latest iOS build can cause issues with iPhone black screen during call issues. Update iOSĪpple has had a hard time delivering quality OS updates. You can always reinstall the app from the App Store. ![]() Tap on Remove Compass and select Delete Compass from the context menu. Yes, this sounds absurd, yet many users report that they were able to resolve the iPhone screen showing black screen during call issue by deleting the default Compass app.įind the Compass app on your iPhone home screen and long-tap on it. Step 3: Tap on Reset and select Reset All Settings. Step 1: Open the Settings app on iPhon and head to the General menu. Follow the steps below to reset settings on it. Reset All SettingsĪ wrong setting tweak can also make the screen go black during a call, especially if you’re not holding the phone close to your face. You won’t notice the screen goes black during a call. You should remove such a screen protector from your iPhone and try taking calls again. The sensor can’t detect when you place or move the phone beside your ears. Thick screen protectors can mess up the proximity sensor on your iPhone. If you are dealing with older iPhone models, you can follow the dedicated guide here to force restart the iPhone. Keep pressing the side button until the Apple logo appears. For iPhone X or newer models, press and quickly release the volume up button, do the same for the volume down button, and finally, press and hold the power button. Instead, you can force restart the iPhone. The reboot option won’t work here as you can’t see the screen in the first place. There can be times when you can’t access the iPhone home screen after the call. Step 3: Disable Reduce Motion toggle from the following menu. Step 1: Open Settings app on your iPhone and head to the Accessibility menu. If you have enabled Reduce Motion option, you need to disable it to fix the iPhone whose screen goes black during a call. This is useful on old iPhone models such as iPhone 7/iPhone 8. Reduce Motion option eliminates animations from iOS and makes your phone feel faster. ![]() If your iPhone’s screen still goes black during a call, continue reading to try other troubleshooting methods. You should remove such hard cases and covers. If you use a hard case from a sketchy case manufacturer, it can mess up the side button functionality. These companies have precise cases and covers for iPhone to give extra protection. Reputed third-party casemakers sell their options on Amazon or Walmart. If the sensor fails to do so, you can press the side button on your iPhone and manually turn on the display. When you move iPhone far from the ears, the proximity sensor will come into action and turn on the screen. The practice is there to make sure you don’t hit the wrong button during a call. When you answer a call and put your iPhone near your ears, the phone’s proximity sensor will kick in and turn off the screen during the call.
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