Then draw a line off the "spine" of the diagram for each factor, and label each line. As a starting point, you can use models such as the McKinsey 7S Framework (which offers you Strategy, Structure, Systems, Shared values, Skills, Style and Staff as factors that you can consider) or the 4Ps of Marketing (which offers Product, Place, Price, and Promotion as possible factors).īrainstorm any other factors that may affect the situation. Try to draw out as many of these as possible. These may be systems, equipment, materials, external forces, people involved with the problem, and so on. Next, identify the factors that may be part of the problem. Step 2: Work Out the Major Factors Involved CATWOE can help you do this – this asks you to look at the problem from the perspective of Customers, Actors in the process, the Transformation process, the overall World view, the process Owner, and Environmental constraints.īy considering all of these, you can develop a comprehensive understanding of the problem. It's important to define your problem correctly. ![]() A cause and effect diagram, often called a fishbone diagram, can help in brainstorming to identify possible causes of a problem and in sorting ideas into useful categories. Use whichever approach you feel most comfortable with. The diagrams that you create with are known as Ishikawa Diagrams or Fishbone Diagrams (because a completed diagram can look like the skeleton of a fish). Understanding the contributing factors or causes of a system failure can help develop actions that sustain the correction. ![]() Some people prefer to write the problem on the right-hand side of the piece of paper, and develop ideas in the space to the left.
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